Phones and tablets contain lithium batteries, so Royal Mail has rules for posting them. Follow this basic advice so your parcel can be accepted.
Before you pack
- Sending an iPhone 18 Pro Max? Please reply to the email we sent you about your claim before you send it in.
- Switch the device off.
Packing
- Use a strong, rigid box, not a padded envelope or bag.
- Pad around the device so it can't move inside the box.
- Pack it so the buttons can't be pressed and it can't switch on.
- Pack it discreetly.
- Write your name and address on the outside of the parcel as the sender.
What to include with your device
Posting
- If you send it by Royal Mail, hand it over at a Post Office counter, not a postbox or parcel locker.
- Use a fully tracked, recorded and insured postal or courier service. Any damage or loss in transit is not covered under your insurance policy and will be between you and your postal or courier company.
Royal Mail's rules
This page is a summary. Royal Mail's full rules for posting devices with lithium batteries are published by the Post Office, under "Electronic devices connected to lithium batteries".