# MMI Services Help Centre

> Public help centre for MMI Services customers. Answers about sending devices, managing repair claims, warranties, returns, and your customer portal. Operated by MMI Services / mendmyi Limited (UK Companies House registration 07705267).

Contact: claims@mmi.services
Main site: https://mmi.services
Customer portal: https://mmi.services/phlogin

## Sending Your Device

### Preparing your device

- [Your passcode lock](https://support.mmi.services/articles/your-passcode-lock)
- [iCloud / Find my iPhone and Google / Samsung Account Locks](https://support.mmi.services/articles/icloud-find-my-iphone-and-google-samsung-account-locks)
- [SIM Cards](https://support.mmi.services/articles/sim-cards)
- [Your Accessories](https://support.mmi.services/articles/your-accessories)
- [Your Data](https://support.mmi.services/articles/your-data)
- [What do I need to include with my device when sending it?](https://support.mmi.services/articles/what-do-i-need-to-include-with-my-device-when-sending-it)

### Postage & Collection

- [How to package and send your device](https://support.mmi.services/articles/how-to-package-and-send-your-device)
- [How do I schedule a collection?](https://support.mmi.services/articles/how-do-i-schedule-a-collection)
- [Where is my nearest drop off location?](https://support.mmi.services/articles/where-is-my-nearest-drop-off-location)
- [How do I retrieve my label?](https://support.mmi.services/articles/how-do-i-retrieve-my-label)
- [How will I know you've received my device?](https://support.mmi.services/articles/how-will-i-know-youve-received-my-device)

## Your Claim

### Time Scales

- [How long will the diagnostics take?](https://support.mmi.services/articles/how-long-will-the-diagnostics-take)
- [How long will my repair take?](https://support.mmi.services/articles/how-long-will-my-repair-take)
- [How long will it take to receive my replacement device?](https://support.mmi.services/articles/how-long-will-it-take-to-receive-my-replacement-device)

### Your Portal

- [How do I login to my portal?](https://support.mmi.services/articles/how-do-i-login-to-my-portal)
- [Updates on your claim](https://support.mmi.services/articles/updates-on-your-claim)
- [I haven't heard from you](https://support.mmi.services/articles/i-havent-heard-from-you)
- [Changing your delivery address](https://support.mmi.services/articles/changing-your-delivery-address)

### Warranty & Contact

- [Your Warranty](https://support.mmi.services/articles/your-warranty)
- [Return Instructions](https://support.mmi.services/articles/return-instructions)
- [How to contact us](https://support.mmi.services/articles/how-to-contact-us)