How long will the diagnostics take?

We aim to provide our diagnostics report to your insurance company within 5 complete working day after receiving your device.

Please note if the device arrives with us locked to iCloud or similar, this time scale will start from the device being verified as unlocked.

In some instances, we require slightly longer. This is purely because we want the most effective and efficient diagnostics checks carried out for all parties.

The easiest way for you to receive an update on your claim at this point is to check your portal.

Have more questions? Submit a request