Your passcode lock

We ask that you either factory reset your device, remove your passcode lock or provide your passcode lock.

Without your passcode lock we can't test every feature of your device.

Your claim may be for a simple screen repair however our policy is to fully test each and every function of each device both before and after repair.

If you are unwilling to provide your passcode lock then please be aware that any subsequent faults following once your device is returned will result in a new claim.

Failure to remove any of these accounts or removing/providing your passcode lock can result in delays with your claim.

For more information regarding your claim please log in to your portal at using the login details provided in our first email to you.

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