What do I need to include with my device when sending it?

We don't require any accessories, SIM cards, memory cards or anything else except the device complete with it's battery.

We would recommend adding a 'From' address on the packaging so that if the parcel has any problems in the couriers network they can return it to you. We can also use the from address to allocate your device to your claim.

In the instance your device is damaged claim reference inside the packaging so that we can allocate your device to your claim upon arrival.

We will not be held liable for any items that are not returned with your device - beyond your device itself.

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