Each device is tested multiple times prior to despatch to try and prevent any potential problems upon return. Unfortunately with electronics faults can appear at any time.
Need to open a request for service under warranty?
Please email claims@mmi.services from the email address registered with your claim with your claim reference (available in the subject of previous communication).
Please include:
- a full detailed description of the fault(s) you are experiencing
- a detailed description of how we can recreate the fault(s)
- clear images of the device from all 6 sides - we require images of the display with the LCD/OLED (display) on and off (2 images)
We may ask you to perform remote diagnostics?
We may ask you to download our diagnostics app from the App Store and perform remote diagnostics. The app can be found here https://apps.apple.com/gb/app/m360-diagnostics/id1537787194
The email at the end is for you to be sent a copy of the report and will help us to link the report to your claim. Please use email claims@mmi.services if you don't want to enter your own email address.
Please select 'All Tests' when opening the app and when it is completed please share the report to us by using
SHOP ID: K6T5J
What happens next?
If the device requires returning to us we will send you a new portal login by reply to your email. Please make sure you use your new portal login details so the correct information is displayed.
If we have any questions or require any more information we will reply to your email.
What if I have an issue which is not covered under warranty?
In this instance we will ask you to contact your insurance company to raise a new claim.
Please be aware that if the device is returned to us and we can't recreate any fault(s) or the issue is not covered under warranty with us then a £25 admin fee will need to be paid by bank transfer.