Sending Your Device

Accessories, SIM Cards and Your Data

• Your passcode lock
• What do I need to include with my device when sending it?
• How to package and send your device
• SIM Cards
• Your Accessories
• Your Data

Your Portal

• Understanding Your Royal Mail Return Label
• I haven't heard from you
• Updates on your claim
• Where is my nearest drop off location?
• How do I schedule a collection?
• How will I know you've received my device?

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Your Claim

Time Scales

• Changing your delivery address
• iCloud / Find my iPhone and Google / Samsung Account Locks
• Updates on your claim
• How long will the diagnostics take?
• How long will my repair take?
• How long will it take to receive my replacement device?

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Contact Us

• Return Instructions
• How to contact us