Sending Your Device

Accessories, SIM Cards and Your Data

• Your passcode lock
• What do I need to include with my device when sending it?
• How to package and send your device
• SIM Cards
• Your Accessories
• Your Data

Your Portal

• Understanding Your Royal Mail Return Label
• I haven't heard from you
• Updates on your claim
• Where is my nearest drop off location?
• How do I schedule a collection?
• How will I know you've received my device?

See all 8 articles

Your Claim

Time Scales

• LATEST UPDATE: COVID-19
• Changing your delivery address
• iCloud / Find my iPhone and Google / Samsung Account Locks
• Updates on your claim
• How long will the diagnostics take?
• How long will my repair take?

See all 8 articles

Contact Us

• How to contact us